Quick summary
93% or 95% is normal. Your transfer is still running.
Soundiiz is now adding tracks to your destination. You'll receive an email when it's done.
Why does my transfer stop at 93% or 95%?
Your transfer isn't stuck. Soundiiz works in two phases, and the progress bar reflects the first phase only.
Phase 1
Matching (0% → 93%)
Soundiiz scans your library and finds the corresponding tracks in the destination catalog. This is usually fast.
Phase 2
Adding (93% → 100%)
Soundiiz adds each track to your destination service. This can take minutes to hours depending on volume and destination.
Understanding the progress bar
The progress bar counts playlists, not individual tracks. A playlist with 1,000 songs counts as one unit. That's why it may appear stuck while tracks are being added one by one.
How long will it take?
Large libraries take longer
Transferring 5,000+ tracks? Expect several hours. For best results, keep batches under 500 tracks per playlist to avoid timeouts.
What should I do?
Recommended
Just wait for the email
You'll receive an email from Soundiiz when your transfer is complete. You can safely close your browser - the transfer continues on our servers.
Check your batch status anytime
Go to soundiiz.com/webapp/batchs to see all your transfers and their current status.
Troubleshooting
ERROR 601
"Batch is still active"
You closed the window or tried to start a new transfer while one is still running.
Solution:
Wait for the current batch to finish (check your email), or visit your batches page to see its status. If stuck for 24+ hours, contact support.
Wait for the current batch to finish (check your email), or visit your batches page to see its status. If stuck for 24+ hours, contact support.
ISSUE
No email after 24 hours
Something may have gone wrong with your transfer.
Solution:
1. Check your spam folder
2. Visit your batches page to see the actual status
3. If still "In progress" after 24h, contact support with your batch number
1. Check your spam folder
2. Visit your batches page to see the actual status
3. If still "In progress" after 24h, contact support with your batch number
ISSUE
Transfer completed but tracks are missing
Some tracks weren't found in the destination catalog.
Solution:
This is expected. Not all songs exist on every platform. Check your batch details to see which tracks weren't matched.
This is expected. Not all songs exist on every platform. Check your batch details to see which tracks weren't matched.
Frequently asked questions
Still stuck after 24 hours?
Include your batch number (from the URL or email) when contacting us.