Sign In with an Email Code or Create a Soundiiz Password

You do not need to create a Soundiiz password just to sign in, change your account details, or confirm account deletion. If you can receive messages at the email address on your account, you can use an email code. You can also keep using an existing Soundiiz password or your usual provider sign-in method.

Sign in with an email code

1. Use the address on your Soundiiz account
   Open the email-code sign-in page. Enter the exact address attached to the account you want to access.
2. Check your inbox
   Open the message from Soundiiz at info@soundiiz.com. Check spam and promotions too.
3. Enter the six-digit code
   Keep the Soundiiz sign-in page open in the same browser and enter the code there. The code is valid for 10 minutes and can be used once.

If two-factor authentication is enabled, you will still need the code from your authenticator app or an unused backup code. An email sign-in code does not replace 2FA. See the 2FA guide.

Using a new email address can create a separate Free account after you verify its code. If you are trying to find a paid account, check which email or sign-in method it uses before purchasing anything again.

Confirm a change or delete your account

When you save a username, email, or password change in Settings > Account, Soundiiz opens a confirmation window and requests a code for your current account email. Enter that code to submit the change. If you already have a Soundiiz password, you can select Use a password instead.

For account deletion, choose Send code, enter the code, then select Sure, delete my account. Entering a code alone does not delete the account. The account-deletion restrictions still apply, including the requirement for an active subscription or partner Pass to end first.

Changing your email has a separate final step: confirm the new address using the link sent there, or sign in with an email code sent to that new address. See how to change your account details.

If you received an inactive-account deletion notice, complete a successful sign-in before the date in that notice to keep the account.

Create or reset a Soundiiz password

If you are already signed in, open Settings > Account > Change my password, enter your new password, select Save, and confirm using an email code. You can also confirm with an existing Soundiiz password. Saving a password signs you out.

If you are signed out, use the password-reset form:

1. Open the password form
   Create or reset your Soundiiz password. The alternative password sign-in page also has a Forgot password? link.
2. Enter your account email or username
   Use the exact email address or username on your Soundiiz account.
3. Open the reset email
   Look for the message from Soundiiz at info@soundiiz.com, including in spam and promotions.
4. Choose your new password
   In the reset form, enter it twice. Use at least 12 characters, including an uppercase letter, a lowercase letter, a number, and a special character, with no space at the beginning or end.

A password-reset link is valid for two hours. Another reset request within that window does not send a new reset email. This is separate from an email sign-in code: do not wait two hours to use a code, which expires after 10 minutes.

Setting a password does not create a second account or change your playlists, transfer history, or subscription. Your usual provider sign-in method remains available.

The code or reset email does not arrive

1. Check the address
   For an account change or deletion, the code goes to the address currently on your Soundiiz account. For sign-in, make sure you entered that same address.
2. Check the message and its timing
   Look in spam and promotions. For a code, use the most recent message and choose Resend code when available. For a reset link, allow the two-hour reset window to end before requesting another.
3. Check Apple forwarding if you use a relay address
   An address ending in @privaterelay.appleid.com only forwards messages while forwarding for Soundiiz is active. Check your Sign in with Apple settings.
4. Try an existing sign-in method
   If you cannot receive email, try your usual provider button or an existing Soundiiz password. If neither gives you a usable way to confirm the action, contact Support.

Notification preferences do not turn off requested security emails, but a message can still be delayed, filtered, or rejected by the receiving email service.

A code, password, or field is rejected

If a code is incorrect or expired, check the latest code or request a new one. If you chose password confirmation, enter your Soundiiz password, rather than the password for Spotify, Apple, Google, or another service.

An Invalid parameters message can also concern another field, such as a username or email address. Check the field and exact message shown instead of assuming every refusal means you need to create a password.

If the initial request for a code is stopped by an Invalid CAPTCHA message, follow the CAPTCHA troubleshooting steps.

Frequently Asked Questions