EMAIL SIGN-IN
The sign-in check could not run in your browser
Soundiiz uses invisible Google reCAPTCHA when you request an email sign-in code. A blocker, strict browser setting, or network filter can prevent the check from completing.
This check belongs to the email-code flow
reCAPTCHA checks the email-code request before Soundiiz sends a code. It also applies to account creation. See the account sign-in guide.
Try these fixes in order
-
Allow scripts and cookies for Soundiiz
Temporarily turn off the ad blocker, privacy shield, script blocker, or anti-tracking rule for soundiiz.com. -
Allow Google reCAPTCHA
A DNS filter, firewall, or browser extension may block Google’s reCAPTCHA script. Allow it, then reload the Soundiiz sign-in page. -
Open a private window or another browser
This tests the form without most extensions and stale site data. Enter your email again and request a code from the fresh page. -
Try another network
A work, school, VPN, or filtered network may block the verification request. Disconnect the VPN or try a normal mobile or home connection.
Do not repeatedly submit the same blocked form
Reload the sign-in page after changing your browser or network settings, then try requesting a code again.
Frequently Asked Questions
Why did I never see a CAPTCHA puzzle?
Soundiiz uses invisible reCAPTCHA. Google can validate the request in the background and only shows a challenge when it decides one is needed.
Can I create an account without Google reCAPTCHA?
The email-code flow requires a valid CAPTCHA result for the initial request. You can also use an available provider sign-in button, such as the same Google or Spotify account you originally used.
The error remains in two browsers. What should I send Support?
Tell us the browser and version, device, network type, whether a VPN or blocker is active, and the exact time of the latest attempt. Never send a password or email code.
Still seeing “Invalid CAPTCHA” after trying another browser and network?
Send the exact error and time of the attempt, along with the browser version and device. That is enough to investigate without any password.