Account & Payment

Manage your account

• About the "Sign in with Spotify" or another music service
• New sign-in detected mail notification
• Set up Two-Factor Authentication (2FA)
• Not receiving the reset password email
• Reset your Soundiiz password
• How can I hide platforms I'm not using ?

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Subscriptions

• Soundiiz Pricing and offers
• Upgrade to Soundiiz Premium subscription
• Downgrading your Soundiiz Premium subscription
• Can I subscribe to Premium offer for one month ?
• Cancel membership/unsubscribe from my subscription

Payment Help

• My payment failed but I still have been charged
• Can't upgrade to Premium, upgrade button stays greyed out
• How can I get an invoice for my subscription ?
• Got an error "invalid payment source" when trying to subscribe
• Payment methods and currency
• Can I get a refund for my subscription?