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Find your Soundiiz account: Google, Spotify, Apple, and other sign-in methods

Benoit
  • Updated
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Quick summary
Can't find your account? Your subscription is safe.
Most users simply forgot which sign-in method they used. Follow this guide to locate your account in minutes.

Quick Diagnosis

Follow these steps in order to find your account:
Step 1
Did you use "Sign in with Google/Spotify/Apple"?
Yes → Try the same method with the same account
No / I don't remember → Go to Step 2
Step 2
Try logging in with Email
Try your 2-3 most likely emails (personal, work, old). Use "Forgot password" if needed.
Step 3
Check your emails from Soundiiz
Search your inbox for: "Soundiiz", "receipt", "invoice". The recipient address is your account email.
Step 4
Check your bank statements
Identify the email linked to your payment. See the dedicated section below.
Step 5
Still stuck?
Contact our support with your payment information. We'll help you find your account.

Sign-in Methods Explained

Soundiiz offers several ways to sign in. Each method creates a separate account, even with the same email address.
Method Description Important Note
Google Uses your Google account Multiple Gmail accounts = multiple Soundiiz accounts
YouTube Music Connects your YouTube Music account Google creates a random email for this method. "Forgot password" won't work — you must click "Sign in with YouTube Music".
Apple Uses your Apple ID "Hide My Email" is not supported by Soundiiz
Email + Password Classic email login Use "Forgot password" to reset
⚠️ Important
If you use a "Sign in with" method (such as Spotify or Qobuz), it is important to always use the same method for future logins.
Using a different sign-in method (even with the same email address) could create a separate account. Your subscription will only be active on one account.

Find Your Account Using Payment Info

Your payment information is the key to identifying your account with an active subscription.
1
Locate your receipt
Find an email from Stripe or PayPal with subject "Receipt", or check your bank statement for "Soundiiz".
2
Find the email
The receipt contains the email address linked to the transaction. This is your Soundiiz account email.
3
Try the right method
Gmail address? Try "Sign in with Google".
Custom address? Try Email + password.

I Have Multiple Accounts

It's common to accidentally create multiple accounts (one with Google, another with Email).
Identify the right account
If you are paying for Soundiiz but your account shows "Free" in the settings, it almost always means you are logged into the wrong account.
Only the account linked to your payment will display your active subscription. Please try other email addresses or sign-in methods you may have used in the past.
Option 1
Keep the right account
Delete unused accounts in Settings Delete account
Option 2
Transfer your subscription
Contact us to move your subscription to your preferred account.

Frequently Asked Questions

Why am I being charged but my account shows "Free"?
You likely have two accounts. The subscription is active on a different account than the one you're logged into. Follow the steps above to find the right one.
I deleted the account of the service I used to sign in (Qobuz, Spotify, etc.). Can I still access Soundiiz?
Yes. You need to use the "Reset password" feature with the email address that was linked to this account. This will create a Soundiiz password for you to sign in.
Can I merge two Soundiiz accounts?
No. Accounts cannot be merged. However, we can transfer your subscription from one account to another. Contact support with both account emails.
Still can't find your account?
Please include: your possible email addresses, last 4 digits of your card, and approximate payment date or PayPal email address.

Contact Support

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