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Find your Soundiiz account: Google, Spotify, Apple, and other sign-in methods

Benoit
  • Updated
Quick summary
Can't find your account? Your subscription is safe.
Most users simply forgot which sign-in method they used. Follow this guide to locate your account in minutes.

Quick Diagnosis

Follow these steps in order to find your account:
  1. Did you use "Sign in with Google/Spotify/Apple"?
    Yes → Try the same method with the same account
    No / I don't remember → Go to Step 2
  2. Try logging in with Email
    Try your 2-3 most likely emails (personal, work, old). Use "Forgot password" if needed.
  3. Check your emails from Soundiiz
    Search your inbox for: "Soundiiz", "receipt", "invoice". The recipient address is your account email.
  4. Check your bank statements
    Identify the email linked to your payment. See the dedicated section below.
  5. Still stuck?
    Contact our support with your payment information. We'll help you find your account.

Sign-in Methods Explained

Soundiiz offers several ways to sign in. Using a different method can open a different account, even with the same email address. Start with the method you originally used.
Method Description Important Note
Google Uses your Google account Multiple Gmail accounts = multiple Soundiiz accounts
YouTube Music Connects your YouTube Music account Google creates a random email for this method. "Forgot password" won't work — you must click "Sign in with YouTube Music".
Apple Uses your Apple ID Web signup requires Share My Email. Accounts created in the iOS app may use an Apple relay address.
Email + Password Classic email login Use "Forgot password" to reset

If you use a "Sign in with" method (such as Spotify or Qobuz), use the same method for future logins.

Important
Using a different sign-in method (even with the same email address) could create a separate account. Your subscription will only be active on one account.

Find Your Account Using Payment Info

Your payment information is the key to identifying your account with an active subscription.
  1. Locate your receipt
    Find an email from Stripe or PayPal with subject "Receipt", or check your bank statement for "Soundiiz".
  2. Find the email
    The receipt helps identify the purchase. Note its email address and reference, but do not assume the address tells you which Soundiiz sign-in method you used.
  3. Try the right method
    Use the same sign-in button and account you originally used. A Gmail address on a receipt does not necessarily mean you signed in with Google.

I Have Multiple Accounts

It's common to accidentally create multiple accounts (one with Google, another with Email).

Identify the right account

If you have been charged but the account you opened shows "Free", check the purchase and the account before paying again. Follow Charged but My Account Shows Free to identify the billing provider and the account linked to the purchase.

Only the account linked to your payment will display your active subscription. Please try other email addresses or sign-in methods you may have used in the past.

  1. Keep the right account
    Delete unused accounts in Settings Delete account
  2. Transfer your subscription
    Contact us to move your subscription to your preferred account.

Frequently Asked Questions

Why am I being charged but my account shows "Free"?

You likely have two accounts. The subscription is active on a different account than the one you're logged into. Follow the steps above to find the right one.

I deleted the account of the service I used to sign in (Qobuz, Spotify, etc.). Can I still access Soundiiz?

Yes. You need to use the "Reset password" feature with the email address that was linked to this account. This will create a Soundiiz password for you to sign in.

Can I merge two Soundiiz accounts?

No. Accounts cannot be merged. However, we can transfer your subscription from one account to another. Contact support with both account emails.

Still can't find your account?
Please include: your possible email addresses, last 4 digits of your card, and approximate payment date or PayPal email address.

Contact Support

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