PAYMENT & ACCOUNT
Do not pay a second time
First identify who billed you and find the Soundiiz account linked to that purchase. A paid plan can otherwise appear as Free when you open a different account.
Do not subscribe again
A second purchase can create a duplicate charge while the first subscription remains active.
Check where the payment was made
Open the receipt or purchase history and identify the billing provider before trying another Soundiiz sign-in method.
Find the Soundiiz account with the paid plan
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Sign out of Soundiiz
Do not purchase another plan while you investigate the existing payment. -
Use the account-finding guide
Follow Find your Soundiiz account to check the sign-in methods and addresses you may have used. -
Open Settings > Plan > Overview
Confirm whether the subscription and its renewal information appear on that account. -
Contact Support if every account still shows Free
Send the billing provider, payment date, reference from the receipt, and the possible Soundiiz account addresses.
The store account and Soundiiz account are different identifiers
An Apple or Google account identifies the store purchase. Your Soundiiz sign-in method identifies the account where the plan should appear.
If you need to cancel the charge
The cancellation path depends on the billing provider. Once you have identified it, follow How to cancel your Soundiiz subscription.
Still charged while every account shows Free?
Send us the billing provider, receipt or order reference, payment date, and possible account addresses. Never send a password or full payment card number.