Check your receipt first. If Apple or Google Play bills you, cancel through Apple subscriptions or Google Play subscriptions. Use the store account shown on the receipt, not your Soundiiz login. The website steps below apply to subscriptions purchased on Soundiiz.com.
Cancel a subscription purchased on the Soundiiz website
Sign in to the Soundiiz account with the subscription. If you originally used Spotify, Google, or Apple, try that same sign-in button with the same account first. You do not need to create a Soundiiz password just to use that sign-in method.
-
Open your settings
Click on the Settings icon in the left panel, or use this direct link. -
Go to Plan and click Cancel
Open Plan and select Cancel subscription. Follow the cancellation page through to confirmation. Opening the page alone does not cancel your subscription. -
Confirmation
You'll see a message confirming the date when your subscription will end.
Check that an end date is shown after cancellation, and keep any confirmation email you receive. For an Apple or Google Play purchase, check the subscription status in that store.
Cannot sign in or find the Cancel link?
If you do not remember which account you used, start with Find your Soundiiz account. If you need to sign in by email but do not have a working password, follow Create your Soundiiz password.
If you cannot access the account or its mailbox, contact support with the billing provider, payment date, receipt or order reference, and possible Soundiiz account email addresses. Do not purchase another subscription to try to regain access.
Still being charged after canceling?
If the charge keeps coming and your account still shows the Free plan, the subscription is very likely running on a second Soundiiz account: read Charged but My Account Shows Free.
-
Cancellation wasn't saved
For a website purchase, return to Settings, then Plan and check the subscription status. If it still shows an upcoming renewal, complete the cancellation steps again. If the status is unclear, contact support. -
You have two Soundiiz accounts
Using a different sign-in method can open a different Soundiiz account. Try the method and account you originally used, such as the same Spotify account. -
Logged into the wrong account
Search your inbox for the receipt and compare its details with the account you are using. A receipt helps identify the purchase, but its email address alone does not tell you which sign-in button you used.
Frequently Asked Questions
I paid with Google Pay or Apple Pay. Where should I cancel?
If you subscribed on the Soundiiz website, Google Pay and Apple Pay are only payment methods. Your subscription is managed by Soundiiz via Stripe, so you must cancel it directly from your Soundiiz settings.
I subscribed through the Android or Apple app. Where should I cancel?
Subscriptions purchased through an app cannot be canceled from the Soundiiz website. If you subscribed through the Android app, cancel your subscription in the Google Play app or from your Google Play subscriptions. If you subscribed through the Apple app, cancel your subscription from your Apple device under Settings, your name, then Subscriptions. You can also follow Apple's subscription cancellation guide.
Will I lose my playlists?
No. Playlists you have already transferred stay on your music platforms. When the paid period ends, your Soundiiz synchronizations and sync history will be deleted, as explained above.
Can I resubscribe later?
Yes. You can resubscribe anytime from the same Plan page.
Does canceling refund my last payment?
No, canceling only stops the next renewal and leaves the period you paid for running. A refund is a separate request, and our page on refunds says when one is possible.