How to cancel
Every step below happens inside your account, so you have to be signed in first. If you cannot get in, and especially if you signed up through Spotify, Google or Apple and never chose a password, start with Create your Soundiiz password.
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Open your settings
Click on the Settings icon in the left panel, or use this direct link. -
Go to Plan and click Cancel
Click on Plan from the menu on the left and click to Cancel, then confirm your choice in the pop-up. -
Confirmation
You'll see a message confirming the date when your subscription will end.
Keep your confirmation email. Soundiiz sends you a confirmation email, and this is your only proof of cancellation.
Still being charged after canceling?
If the charge keeps coming and your account still shows the Free plan, the subscription is very likely running on a second Soundiiz account: read Charged but My Account Shows Free.
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Cancellation wasn't saved
You thought you canceled, but the operation wasn't actually saved. Go to Settings, then Plan. If you don't see "Your subscription is set to cancel on [date]", your subscription is still active, so follow the steps above again. -
You have two Soundiiz accounts
You used "Sign in with Spotify" and created an account with your email, which makes two separate accounts. Check the email on your Stripe receipt. If it's different, sign in using that method, for example "Sign in with Spotify", to access the correct account. -
Logged into the wrong account
Your Premium subscription is under a different email address. Search your inbox for Stripe or Soundiiz receipts: the email address shown is where your Premium account is.
Frequently Asked Questions
I paid with Google Pay or Apple Pay. Where should I cancel?
If you subscribed on the Soundiiz website, Google Pay and Apple Pay are only payment methods. Your subscription is managed by Soundiiz via Stripe, so you must cancel it directly from your Soundiiz settings.
I subscribed through the Android or Apple app. Where should I cancel?
Subscriptions purchased through an app cannot be canceled from the Soundiiz website. If you subscribed through the Android app, cancel your subscription in the Google Play app or from your Google Play subscriptions. If you subscribed through the Apple app, cancel your subscription from your Apple device under Settings, your name, then Subscriptions. You can also follow Apple's subscription cancellation guide.
Will I lose my playlists?
No. Playlists you've already transferred stay on your platforms, Spotify, Apple Music and the others. Only active synchronizations will be disabled.
Can I resubscribe later?
Yes. You can resubscribe anytime from the same Plan page.
Does canceling refund my last payment?
No, canceling only stops the next renewal and leaves the period you paid for running. A refund is a separate request, and our page on refunds says when one is possible.