While you are using the Forgot Password feature to retrieve access to your Soundiiz account, be aware that you may not receive any email.
Why? Simply because we don't have a Soundiiz account with such email. As a basic security measure, we do not inform the user whether the requested email account exists or not.
That means if you are not using the correct email address with the one you created a Soundiiz account, you will not receive any emails.
If you have used a Sign in with Facebook/Google/Twitter, you have to use the email linked to these accounts.
Now, it's also possible that you have used "Sign in with Apple" during the Soundiiz account creation. While using this feature, your personal email is not shared with us but instead, we are getting something like xxxx@privaterelay.appleid.com. Or even a random @icloud.com generated email.
And so, your Soundiiz account email is xxxx@privaterelay.appleid.com or a random xxx@icloud.com, which... you probably didn't know. That means you will not receive the reset password email to your personal email.
Be sure to use "Sign in with Apple" as long as you have created a Soundiiz account with "Sign in with Apple".
To create a Soundiiz password, take a look at your Apple settings and third-party apps to see which private relay email is used. Once you get it, you will be able to use it on Soundiiz to reset a dedicated Soundiiz password.
After that, if you are still unable to connect to your Soundiiz account, we recommend recreating another Soundiiz account and keeping note of the email or login method used.
If you have Soundiiz charges on your bank account and are not retrieving the Soundiiz account used (or the account you have found is "Free" - which means you are not connected to the right account...), please send us a message by telling them name used on the card and last 4 digits.