How can I delete my Soundiiz account? Request data deletion (GDPR) – Soundiiz Support

YOUR ACCOUNT

You delete it yourself, in one screen

On a Free account, you can delete it yourself. An active subscription or partner Pass must reach its end date first. Other checks are explained below.

Deleting your account while a subscription or partner Pass is active

Account deletion through your Soundiiz settings is available once your account has returned to Free. This applies to paid subscriptions and partner offers such as the Qobuz Pass, including offers provided at no cost to you.

Your offer provides access for a defined period. Soundiiz maintains that access until the scheduled end date, in accordance with the terms of the offer. Canceling renewal does not shorten the current access period.

For a Qobuz Pass, there is no renewal to cancel: wait until the Pass expires and your account returns to Free, then delete your account from Settings.

While waiting, you can disconnect your music services and revoke Soundiiz’s permissions from their account settings.

Deleting your account

Open your settings
The gear icon sits next to your name and avatar, at the top left of Soundiiz.
Choose Delete my account
The red button at the very bottom of the Account tab, under the privacy options.
Confirm with your password
It goes through at once. Your session closes, and there is nothing else to do on your side.

The bottom of the Account tab in the settings, with the red Delete my account button — The button sits under the privacy options, at the end of the Account tab.

There is no undo and no grace period

The account and everything attached to it go immediately, and we cannot bring any of it back, not even the day after. Opening a new account later starts from an empty one.

If the screen refuses

The message names the reason. Here they are, with what each one waits for.

What it says	What to do
A paid plan is still active	Wait until your subscription or partner Pass ends and your account returns to Free
A transfer or a sync is running	Let it finish, then try again
A payment is being processed	Your bank has it in hand, try again later
A payment dispute is open	Settle it with your bank first
The password is refused	See just below

For a paid subscription, cancel renewal through the provider that bills you. Follow our subscription cancellation guide. Your current access period continues until its scheduled end date.

Signed in with Google, Apple or Spotify?

Then you never chose a Soundiiz password, and the confirmation box has nothing to check. Set one here, then come back and use it. If you signed in with Apple and hid your address, the password email goes to the relay address Apple made up for you, which forwards to your real inbox. If that email never turns up, or if the box keeps refusing the password with 402 Invalid parameters, this page walks through every reason.

What goes, and what stays

Deleted with the account: your profile, your transfer and sync history, your matching rules, your smartlinks and their settings, the images you uploaded, and your payment details at our payment provider.

Kept, because it is not ours: the playlists you moved live on the music services and stay there, and the permission you gave each service is revoked from that service, in its own security settings.

Frequently Asked Questions

I only want my personal data erased, not my account

The two are the same thing here. Deleting the account removes everything we hold about you, which is what a data deletion request amounts to, and you do it yourself without asking anyone.

Will my transferred playlists disappear?

No. They belong to your account on the music service, and nothing we do reaches them. Deleting Soundiiz changes nothing on Spotify, Apple Music or anywhere else.

Can I get it back afterwards?

No, and this is worth reading twice. There is no archive, no backup and no restore. If you only want a break, cancel the subscription and leave the account alone instead.

Does deleting refund what I paid?

It stops the renewals, it does not return the current period. If you believe you are owed a refund, ask us before you delete, since the account is what lets us look anything up.

Stuck on one of the five?

Tell us the message you see and the email address of your account. We can help explain the restriction or resolve password and account access issues. An active subscription or partner Pass must reach its end date before account deletion is available.

Contact Support