Soundiiz Support

Guides and answers for moving your playlists between 40+ music services.

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Common questions

Will my playlists be deleted from the source service?

No. A transfer copies your music to the destination service and leaves the source playlist untouched. Soundiiz never moves or deletes what you already have.

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How long does a transfer take?

A few seconds under 100 tracks, one to three minutes up to 500 tracks, and ten minutes or more for a full library. You can close your browser, the transfer keeps running.

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What does error 105 mean?

The destination service is limiting how many requests Soundiiz can send, usually during a peak such as a year-end recap. It is temporary and has nothing to do with your account.

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Why does Soundiiz say a feature is not available for a platform?

The music service does not offer that action to outside apps at all. Retrying, reconnecting or upgrading returns the same message, and nothing was changed on either side.

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How do I cancel my subscription?

Open Settings, go to Plan, click Cancel, then confirm. Premium stays active until the end of the billing cycle you already paid for.

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