Soundiiz Support
Help with your playlists, music services, and Soundiiz account.
Quick answers
Browse by topic
- Getting Started & Support Create an account, make your first transfer, or contact support. 5 articles
- Transfers, Playlists & Matching Move playlists and favorites, import files, or fix missing tracks. 49 articles
- Music Services & Connections Connect or reconnect a music service and check its limitations. 71 articles
- Features & Tools Explore playlist syncs, Smartlinks, AI playlists, and the developer API. 20 articles
- Account & Payment Get help with sign-in, subscriptions, payments, or account deletion. 26 articles
Common questions
Will a transfer delete my source playlists?
No. Transferring with Soundiiz copies your selected music to the destination. Your source playlists and favorites remain unchanged.
Read the full answerHow long does a transfer take?
Transfer time varies with the number of tracks and the music services involved. Large libraries and busy services can take longer.
Read the full answerWhat should I do if a transfer fails?
Check the error shown in Soundiiz and follow the guide for that message. It will help you decide whether to retry or change your selection.
Read the full answerHow do I cancel my subscription?
For a subscription purchased on the Soundiiz website, open Settings, go to Plan, and select Cancel. Follow the confirmation steps. See the guide if you cannot find your subscription.
Read the full answerStill need help?
Tell the Soundiiz team what happened.