Can't delete your account or cancel your subscription? Create your Soundiiz password

Soundiiz asks for a password in three places: signing in with an email address, changing the email on the account, and deleting the account. If you created your account by clicking Spotify, Google, Facebook, Apple, Deezer, Amazon or any other service on the sign-in page, you never chose one, so those three actions stop before they start.

If all you want is to get in, use the same button you signed up with, on the sign-in page. It opens your account without any password. A password only becomes unavoidable for the two other actions: changing the email address on the account, and deleting it.

The password you never chose

Signing in through another service proves who you are to that service. It says nothing to Soundiiz about who is sitting in front of an open session. Deleting your Soundiiz account asks for your current password. If you never set one, the same window links to the page that creates it. The wording there is Generate a Soundiiz password here.

Create your Soundiiz password

1. Open the password form
   The button below opens it. The sign-in page carries the same link under Forgot password?, and so does the delete window.
2. Enter your account email
   The form accepts your username or the email address on the account. It has to be the exact address the account was created with, dots and plus signs included.
3. Open the email from Soundiiz Team
   Its subject is Reset Password and it comes from info@soundiiz.com. Search that address in your mailbox, spam and promotions folders included.
4. Choose your new password
   It is typed twice, and it takes at least 12 characters, with one capital letter, one small letter, one digit and one symbol, and no space at the beginning or the end.

Open the password form

You can then sign in with your email address and that password, and the three blocked actions become available. Signing in through Spotify, Google or Apple keeps working exactly as before.

Error 402: Invalid parameters

This error appears when you try to delete your account, change your email address or change your username, and it has one cause: the password typed in Your current password is empty or does not match. It never means your account is broken, and it has nothing to do with payments despite the number.

The red button stays inactive until a password is typed. An empty field is therefore easy to spot. A field that looks filled and still returns 402 means the password itself is wrong: create one with the steps above, sign out, sign back in with it, then try again.

The email never arrives

Soundiiz never says whether an account exists for the address you typed. The screen therefore looks the same whether the address was right or wrong, which is deliberate and which is also why a wrong address is so easy to miss.

Four causes, in the order we see them:

Not sure which address or which service the account uses? Find your Soundiiz account walks through it. Whatever you do, do not open a second paid account: it charges you twice and leaves the first one running.

Frequently Asked Questions