Quick answer
Don't worry, your subscription is safe.
You likely have two Soundiiz accounts. Your subscription is active on
a different account than the one you're currently logged into.
⚠️ Important
Don't subscribe again! First, find your paid account to avoid double charges.
Why This Happens
Soundiiz creates a unique account for each sign-in method you use. Even if you use the same email address, logging in with different methods creates separate accounts.
For example:
• Logging in via the "Sign in with Google" button →
Account A
• Typing your email and password manually → Account B
These are two different accounts, even if both use
• Typing your email and password manually → Account B
These are two different accounts, even if both use
yourname@gmail.com
How to Find Your Paid Account
Follow our step-by-step guide to locate your account with the active subscription:
Complete guide with all sign-in methods explained
Quick Checklist
✅ Log out of Soundiiz completely before trying another
method
✅ Check your receipt: search inbox for "Stripe"
or "PayPal" + "Soundiiz"
✅ Try the matching sign-in: Gmail → Google button,
iCloud → Apple button
✅ Check bank statement: payment date can help you
remember
💡 Tip for the future
Always use the same sign-in method you used when subscribing to avoid creating multiple accounts.
Still can't find your account?
Please include: all your possible email addresses, last 4 digits of your card (or PayPal email), and approximate payment date.