SERVICE & PLATFORM STATUS
Check the right status page before troubleshooting
See whether an issue affects Soundiiz as a whole or only its connection to one music service.
Choose the status page that matches the problem
What Platform Status measures
It reports the health of Soundiiz's integration with each platform. It does not measure whether that music service's own app or website is available everywhere.
What the platform statuses mean
Operational: no issue is currently detected for that Soundiiz integration.
Possible issue or Ongoing issue: Soundiiz is detecting failures for that integration. Waiting before retrying can avoid repeated transfers or unnecessary reconnection attempts.
What to check before contacting support
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Check Soundiiz-wide availability
Open the Soundiiz service status page and look for an active incident. -
Check the affected music platform
Find the source or destination service on Platform Status and review its recent history. -
Keep the details if both pages are green
Reload Soundiiz, note the exact error, affected service, action, and approximate time, then contact us if the issue continues.
Frequently Asked Questions
Is Soundiiz down, or is one music platform having trouble?
Check both pages. The service status page covers Soundiiz-wide incidents, while Platform Status shows issues detected for individual music-service integrations.
Does Platform Status show whether Spotify, Deezer, or another service is down everywhere?
No. It reflects the health of that platform's integration with Soundiiz, not the global availability of the platform's own app or website.
Should I repeat a transfer or reconnect during an incident?
Wait until the incident has cleared, then check the original transfer result before starting it again. This helps avoid unnecessary duplicates and repeated authorization attempts.
How fresh is the Platform Status information?
Soundiiz checks each supported integration hourly. The page shows the last update time and a 72-hour history.
Both pages are green but your issue continues?
Send us the music service, action, exact error, and approximate time of the failure.