DEEZER FAMILY
The profile is decided at connection time
Deezer never asks us which profile to use. It hands over the one your browser is already on, so the order of the steps is what matters.
There is no profile picker on our side
Whichever profile is open in your Deezer tab is the one we receive, and it stays that one until you disconnect. That is why switching profiles in Deezer afterwards changes nothing here.
Switching to another profile
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Disconnect Deezer from Soundiiz first
As long as the old connection is in place, we keep reading the profile it was made with. Removing it is what lets a new one be made. -
Open Deezer in your browser and switch profile there
Go to deezer.com, pick the profile you want, and leave that tab open. Its music is what we will see. -
Connect Deezer again from Soundiiz
Do it in the same browser, without closing the Deezer tab. A different browser carries a different session, and Deezer will hand over whichever profile is open there instead. -
Check what came through before transferring anything
Look at the playlists now listed on Soundiiz. If they belong to the other profile, disconnect and start again from step two, this time checking the Deezer tab first.
One profile at a time
A Soundiiz account holds one Deezer connection, so two profiles cannot be listed side by side. Moving music between them means connecting one, transferring, then swapping.
Frequently Asked Questions
I switched profile in Deezer and Soundiiz still shows the old one.
That is expected. The connection was made with the previous profile and holds on to it. Disconnect Deezer here, then reconnect with the right profile already open.
Does this work for a second Deezer account too?
Yes, the steps are the same. Sign in to the other account in your browser before you reconnect, and that is the one that comes through.
My transfer went to the wrong profile. Can it be moved?
Not moved, but redone. Connect the right profile, then run the transfer again from the same source. What landed elsewhere stays there until you delete it in Deezer.
Everything connected, but I still cannot find my transfer.
Then it is probably filed somewhere you have not opened. Our page on transferred music you cannot see on Deezer maps the four places it can be.
Still landing on the wrong profile?
Tell us which profile you expected and which one shows up on Soundiiz. That pair is usually enough for us to see what happened.