SYNCHRONIZATION
Your sync was switched off, and not by you
When a sync stops running, it is almost always because Soundiiz disabled it. Here is what puts it in that state, and how to start it again.
Check that first
Open the sync. If it reads Disabled and the Status switch is off, you are in the right place. Turning that switch back on is the last step, not the first: do it now and the same thing will happen again.
Three things switch a sync off
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A music service dropped your authorization
This is the usual one. Services end the permission they granted us whenever they choose, so nothing you did caused it, and every sync touching that service stops on the same day. Open your user settings, go to Platforms, and reconnect the account listed there. Then switch the sync back on. -
A playlist at one end is gone
Deleted, unfollowed, or made private, on either side. A sync with nothing to read or nothing to write into stops instead of running empty. Create it again against the playlists you kept. -
It was the free sync, and it ran untouched for a long time
The sync slot included with a free account is there to try the feature. After a long stretch without any change from you, we retire it and send you an email. Premium and Creator syncs are never retired this way.
Not sure which of the three it was? Scroll down on the sync itself: every run it ever made is listed there with its date and its outcome, and the last one tells you when it gave up.
Nothing was lost while it was off
Both playlists stayed exactly as the last successful run left them. Switching the sync back on picks up from there, it does not start over.
It switched off again right after?
Then something else is at play. Send us the two playlists the sync connects and the day it last ran, and we will read its history from our side.