AMAZON MUSIC LIBRARY
When albums, tracks, or artists do not appear
Soundiiz displays the collection data returned for the connected Amazon Music account. That response can sometimes be empty or incomplete.
Amazon Music is still supported
A missing category does not mean the connector has been removed. Soundiiz can only list the playlists and library categories that Amazon returns for that account.
Check the Amazon Music library first
The item is saved to Your Library, liked, or followed on the exact Amazon Music account you connected.
You are checking the same Amazon account and country or region in Amazon Music and Soundiiz.
The item is part of your collection, not only available through search or playback history.
Refresh the data Soundiiz receives
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Refresh Amazon Music in Soundiiz
Reload the missing category once before changing the connection. -
Disconnect and reconnect Amazon Music
Confirm that you sign in to the account whose library you checked. -
Retry later if every category is empty
A temporary Amazon Music response can return no library content. Reconnecting later lets Soundiiz request it again.
There is no setting that can force a missing category
If Amazon returns playlists and albums but no liked tracks or followed artists, Soundiiz cannot reconstruct those categories from your account.
For liked tracks, one practical alternative is to place the songs in an Amazon Music playlist, refresh that playlist in Soundiiz, and transfer its contents to favorite tracks on the destination. This does not provide an equivalent workaround for followed artists.
Frequently Asked Questions
Why do playlists appear, but tracks or artists show zero?
Amazon returns each library category separately. One category can therefore be available while another is empty for the same connected account.
Will reconnecting delete anything from Amazon Music?
No. Reconnecting only renews Soundiiz access to the account. It does not delete or change the Amazon Music library.
Why is an album searchable on Amazon Music but absent from Albums?
Search availability does not mean the album is saved in Your Library. Add it to the collection on the connected account, then refresh Soundiiz.
Amazon Music still returns an incomplete library?
Send Support the missing category, the count shown in Amazon Music, and the count shown in Soundiiz.