YOUSEE MUSIK & TELMORE MUSIK
Check access before reconnecting
Your music subscription must be active, and the same account must work on the music service before Soundiiz can connect it.
Soundiiz uses the service's authorization page
When you select Connect, YouSee Musik or Telmore Musik handles the sign-in and returns you to Soundiiz after authorization.
What to check
-
Confirm that your subscription includes the music service
YouSee Musik and Telmore Musik require an active subscription that grants access to their music service. -
Sign in on the service first
Open YouSee Musik or Telmore Musik and confirm that the account can play music and open its library. -
Connect again from Soundiiz
Select the correct service in Soundiiz, approve access on its authorization page, and wait until you return to Soundiiz. -
Reload Soundiiz
If the service is connected but does not appear as a source or destination, reload Soundiiz. If it is still missing, disconnect and reconnect it after confirming that the subscription remains active.
New Telmore Musik access may take time
Telmore states that a newly activated customer may need to wait up to 24 hours before all services are available. Confirm access in Telmore Musik before trying again in Soundiiz.
After the connection succeeds, follow How to Use Soundiiz to Transfer Playlists and Favorites to choose the source and destination in the correct order.
Frequently Asked Questions
Can I connect without an active music subscription?
No. The account must currently include access to YouSee Musik or Telmore Musik.
Why can I connect but not find the service as a destination?
Reload Soundiiz. If the service is still missing, confirm that the subscription is active, then disconnect and reconnect it.
What should I send to Support?
Include the service name, the exact error, whether the account works on the service itself, and whether the problem occurs during connection or transfer.
Still unable to connect?
Send the checks above with the message displayed by Soundiiz.